At Mr. Stone and MrStone.com, we take pride in offering you quality diamond tools. However we understand that products must be returned due to manufacturer defect, or shipping error. Below are the guidelines to follow should a return be needed.
All returns need a Return Merchandise Authorization Number (RMA#). To request an RMA#, you can contact us by phone at:
201-298-2120Returned items must be unused, with no missing parts and in resalable condition to receive full credit.
Unused items and only unused items can be returned in their original packaging within 30 days from the date of purchase with no explanation needed. Upon receipt of these products, Mr. Stone will then refund the credit card for the purchase amount of the products returned. Original shipping costs, and return shipping costs will not be refunded.
If the return is due to the fault of Mr. Stone, we will authorize a return and provide you with a paid shipping label to return the product. Once we receive notice that the returned items have been shipped back to us (determined by the package tracking number), we will ship the correct products to you at no additional cost.
Items returned not in original packaging will not be credited. These packages need to be kept in new and resalable condition. If a package is damaged due to shipping, please provide images of the damaged packaging upon requesting an RMA#.
Once you have received an RMA # write the RMA# on the packing slip, and on the top and side face of the box. Ship the item to:
Mr. StoneATTN: Returns Manager
1A Mt Vernon St.
Ridgefield Park, NJ 07660
Return of non-stocked items will be subject to manufacturer's restocking fee not to exceed 20% of the sale price.
Special Orders or customized products cannot be returned for any reason.
